• Q: Are towels and sheets supplied in the apartment/villa/house?
All linen is supplied EXCEPT beach towels.
(Unless otherwise specified on your Booking Form)
• Q: When is my final payment due?
30 days prior to arrival.
• Q: Do I have to complete the Booking Form?
Yes, the Booking Form needs to be completed and faxed to 07 3011 1059.
This is also due 30 days prior to arrival.
You need to ensure you complete your arrival and departure details so that the valet service can be organised to meet you.
At least one drivers license and credit card section MUST be completed for security purposes.
Q: How do I collect the keys for my Hamilton Island apartment and buggy?
The valet service has the keys and will take you directly to your apartment.
• Q: Can I organise more than one arrival and departure valet?
Only one valet service is included in your rate. So if your group has more than one arrival time, please specify the first to arrive on the Booking Form.
Any guests arriving later, you can pick up separately in your own buggy. The airport is only a 5 minute drive from most accommodation.
• Q: How do I know what time the valet service will collect me from the apartment for my departure?
The valet service provides you with a 'information page' on arrival. This will tell you your departure time.
• Q: Do I have to clean the apartment/villa/house on departure?
You do not need to clean in full. We do ask you to do the following:
Clean BBQ
Remove rubbish
Wash, dry and put away your dishes
A $75 excess cleaning fee applies if this is not done.
• Q: Do I need to refuel/charge buggy at the end of my stay?
Yes, please ensure you refuel/charge the buggy on departure.
A $30 fee applies if this is not done.
Please keep in mind that the fueling stations only open Monday to Friday, 9am to 4pm.
If your departure is on the weekend you will need to refuel on the friday. Alternatively, the valet service will happily refuel for you but the fee will apply.
If your apartment has an electric buggy, please ensure you charge overnight.
On departure please leave charging ready for the next guests.
• Q: Are the Hamilton Island resort facilities available when staying in private accommodation?
All resort facilities such as resort pools and bars are available for your use.
The non motorised watersports are also available but not included in your rate.
• Q: Can anybody drive the buggy?
A drivers license is required to drive the buggy. Hamilton Island is governed by Queensland Roads.
• Q: Who do I contact if I have any urgent issues during my stay on Hamilton Island?
There is a compendium in your apartment that has all the relevant phone numbers you will need. This is normally found on the kitchen bench.
• Q: What is the cancellation policy?
20% Booking Deposit is non-refundable but is transferable to another date within the same property.
Balance (due 30 days prior to arrival) becomes strictly non-refundable and non-transferable. The only exception is if the booking can be replaced. $100 cancellation fee applies.
Travel Insurance is highly recommended. Please refer to full Booking Terms and Conditions for further details.
• Q: What type of activities will there be to do on Hamilton Island?
There are many activities to do on Hamilton Island. Some popular options are a trip to Whitehaven Beach or the Great Barrier Reef. Go to our Activities page for some ideas:
http://www.whitsundayholidays.com.au/hamilton-island-activities.html
Q: What type of amenities will be included?
Rate includes complimentary buggy. All properties are self-contained with kitchen and laundry. Pool in most complexes. Refer individual property pages for further details.
• Q: What type of payment do you accept?
Payment options are:
Visa and Bankcard - 1.5% transaction fee.
Mastercard - 2.8% transaction fee.
Amex - 3.5% transaction fee.
Direct Deposit - no transaction fee:
BSB 084 501 Account 56447 3997 Name: Whitsunday Holidays - National Australia Bank
OR
Securely book online @ https://www.whitsundayholidays.com.au/book.php
OR for an existing booking and you want to make your final payment, go to:
https://www.whitsundayholidays.com.au/payment.php
• Q: Can I book online?
Yes, check availability for your preferred property by clicking on the individual property page. Scroll to the bottom to view the live availability calendar and click ‘Book’. Alternatively select ‘Book Now’ or ‘Check Availability’ from the drop down menu under ‘Hamilton Island Accom’.
• Q: What have other guests thought of the property and booking service?
We are very particular with which properties we list on the website. Only a luxury standard is accepted and is only listed after thorough inspection from a member of our team. We also revisit the properties at least every 3 months to ensure the luxury standard is maintained. Please visit our testimonials page to read feedback from previous guests:
http://www.whitsundayholidays.com.au/hamilton-island-accommodation-testimonials.html
• Q: Can I see an inventory for the particular property I have booked?
Yes, please refer to the individual property page on the website. There is a Property Summary detailing all the inclusions.
• Q: Are groceries available on island and can I preorder from off island?
There is a very well stocked grocery store on the island. For longer stays, another option is to order from the mainland. Coles deliver direct to your Hamilton Island apartment, villa or house. We suggest you organise delivery for the day after your arrival. This will ensure that you are present for the morning delivery. Visit www.colesonline.com.au. For further details click here
• Q: Can I book a private luxury day or overnight charter while on Hamilton Island?
Yes, we have several luxury options available. Go on, treat yourself. See options:
http://www.whitsundayholidays.com.au/boats/boat-charters-luxury-fully-crewed-day-charters.html
• Q: When can I call to discuss the best option to suit my requirements?
We are available 7 days per week – 8.30am to 8.30pm. Feel free to call or email. We have viewed every single property on the website. We have also lived on Hamilton Island for several years so we know the area and the properties inside and out. Let us help you choose the best option for your next luxury Hamilton Island holiday.
Enjoy your holiday on Hamilton Island
Contact Us to discuss your next holiday in the Whitsundays and Hamilton Island
Phone: 1300 653 997 International +61 434 004 029 |
